Fenghuo Communication Technology Co., Ltd. is a listed enterprise under China Xinke Group (stock code: SH600498). It is an internationally renowned information and communication network product and solution provider. It is a "863" program achievement industry in the domestic optical communication field recognized by the Ministry of Science and Technology. bases and innovative enterprises.

Fiberhome Communications adheres to the mission of "maximizing the value of digital connection and benefiting human society", and strives to build advanced technology and continuously contribute Fiberhome wisdom to allow more people to share the better life brought by information and communication.

A complete sales and service system has been built in more than 50 countries around the world, forming 11 global delivery centers, and products and services cover more than 90 countries and regions. It has industrial bases such as Wuhan, Northeast China, East China, Southwest, Northwest, South America, South Asia, North Africa, and dozens of subsidiaries such as wholly-owned, holding and participating.

FiberHouse Communications always regards quality as the core element of the everlasting enterprise foundation, aims at customer satisfaction, and focuses on the three major quality management systems, adheres to the "everything customer-oriented" policy, realizes end-to-end quality control, and improves after-sales quality management. , organically combine the construction of risk control and management review and evaluation system with the company's annual planning, organizational performance management, platform capacity building planning and other work to achieve continuous improvement of the system.

In 2001, FiberHouse Communications established a quality management system based on the requirements of ISO9001 standards and combined with the actual operating characteristics of the company. In 2002, it passed the on-site audit of the SGS certification company and obtained the quality management system certificate. Subsequently, an environmental management system, an occupational health and safety management system, a social responsibility management system, a communications industry quality management system, an excellent performance model, etc. were gradually established. In 2015, it was included in comprehensive risk management and comprehensively considered risk response and quality improvement planning. Supervision and audits are conducted every year, and certificate renewal is conducted every three years to maintain the validity of the system certificate. Set up full-time quality management departments in the market system, R&D system, manufacturing system, procurement system and engineering service system to carry out quality control, strictly manage the process, and ensure product quality.

Follow the concept of quality front control and prevention as the main focus, with the "three no" principle as the core, and all employees use DMAIC and PFMEA methods to reduce internal and external potential quality risks and improve product quality. Realize measurement and analysis of the quality performance of the client, establish customer complaint channels, and targeted resolution of complaint incidents to improve after-sales quality management.